← Back to Policies, Terms and Accessibility

Privacy Policy

Energy Detective Online · ICO Registration ZA501155 · Published 24 November 2025 · Last updated September 2026

01. Overview

We take safeguarding online privacy seriously. This statement sets out what information we may collect from you, how we may use it, and your rights in respect of our use.

Energy Detective Online is responsible for collecting, processing, storing and safe-keeping personal information as part of providing our services. We manage personal information in accordance with the Data Protection Act 2018 and are registered as a Data Controller with the Information Commissioner's Office.

Registered controller: Energy Detective Online
ICO registration: ZA501155
Contact: hello@energydetective.online

From time to time we may need to change our privacy policy because of changes in our organisation, legislation, or in our attempts to serve your needs better. We will use reasonable efforts to publish any changes.

02. Scope

Our Privacy Statement governs any kind of processing where we are acting as a data controller or co-controller — including collection, use, transfer, storage and deletion — of personally identifiable information about natural persons. This statement applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world.

03. Our Principles

We are guided by the following principles when processing data:

  1. We will only collect data for specific and specified purposes, making it clear at the point of collection what we are collecting it for and how we are going to use it.
  2. We will not collect data beyond what is necessary to accomplish those purposes, minimising the information we collect to what we need to deliver the services required.
  3. We will collect and use your personal information only if we have sensible business reasons for doing so, such as emailing you regarding memberships, training and special opportunities that are relevant.
  4. We will not use your data for purposes other than those for which it was collected, except as stated within this policy or with your prior consent.
  5. We will seek to verify and update your data periodically, and will accept requests from you for amendment of the data held.
  6. We will apply high technical standards to make our processing of data secure.
  7. Except as otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law.

04. Information Collected

The information we may collect about you could include, but is not limited to, personal details and financial details. We collect information from you when you:

We may use the information collected to:

05. Information Storage

If you provide us with your email address it will be stored, along with your first name, via Flodesk. Flodesk have their own privacy policy and will protect your data. You can find out more at flodesk.com/privacy.

If you contact us or interact with us via Instagram, including through automated messaging, some information (such as your Instagram handle and message content) may be processed via ManyChat to manage that conversation. ManyChat have their own privacy policy, which you can review directly on their website.

We will never sell or share your personal information with third parties beyond what is described in this policy.

06. Legal Basis for Processing Your Data

The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:

  1. You have consented
  2. Performance of a contract
  3. Compliance with a legal obligation
  4. Vital interests of you or another person
  5. It is in the public interest
  6. Legitimate interests pursued by us or a third party

Any health data collected from you has special protection and is limited to that permissible by law.

07. Links From Our Site

Our site contains links to and from other websites operated by individuals and companies over which we have no direct control. These websites have their own privacy policies and we advise you to check them before submitting any personal data.

We use ThriveCart as our learning portal and checkout provider. You can access their policies directly on the ThriveCart website.

08. Marketing Emails

We will make it as easy as we can for you to opt out of unwanted processing, providing it does not restrict our ability to provide you with the primary service you have requested.

To unsubscribe from any marketing emails, click the unsubscribe link at the bottom of any marketing email, or contact us directly. Please allow up to 24 hours for this to take effect.

hello@energydetective.online

09. Website Analytics & Targeted Marketing

We use Google Analytics to improve our visibility and to monitor website browser behaviour and navigation across our site. Data collected may include:

This data is almost always anonymised and aggregated before being reported back to us.

From time to time, we may run paid advertising through Meta (Facebook and Instagram). When active, these campaigns may use cookies and similar technologies to track ad effectiveness and show relevant content to previous visitors. This advertising is not run continuously, and only Meta platforms are currently used for this purpose.

10. Changes to Our Policy & Contact

We do not intend to process your personal information except for the reasons stated within this notice. If this changes, this notice will be amended and placed on our website at energydetective.online, and we will contact you by email.

If you are concerned about how we are collecting, using or sharing your personal information, please contact our Data Protection Officer:

hello@energydetective.online

energydetective.online · Published 24 November 2025 · Last updated September 2026